IGATE Off Campus Drive for 2015 Passout BE, B.Tech Freshers . IGATE Recruitment drive in Bangalore for 2015 passout freshers as Technical voice support, Service desk position . BE, B.Tech candidates are eligible to attend this drive. iGate Freshers jobs 2015. iGate Career Opportunities In India For Freshers. iGate Freshers Recruitment 2015. Interested and Eligible candidates can register online through below provided link.
| Company Name | iGate |
| Qualification | BE, B.Tech |
| Experience | Freshers |
| Job Location | Bangalore |
| Job Role | Technical voice support, Service desk |
| Industry Type | IT |
| Salary | Not Disclosed |
| Website | www.onegadgetworld.blogspot.in |
Job Description:
- Registrations open for IGATE Off campus event for final BTech / BE students graduated in the year 2015 at Bangalore IGATE office.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Eligibility:
- should have minimum of 60% aggregate and above in academics 10th, 12th and graduation.
- should have no gaps in education
- Candidates must be open to relocate to any location and work in shifts (where and when required)
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. In addition, English language comprehension must be good
Desired Skills:
- Fresher’s with Graduation in BTech/ BE
- Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Basic computing skills
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in a technical voice process inbound process, Call taking profile.
- Willing to work in night shifts
- Willing to sign 2yrs Service agreement
iGate Selection Process:
- Group Discussion
- Technical Interview
- HR interview
Document Required (Original and Photocopies):
- Applicant id email along with venue detail (will be communicated 1 day before the event through email).
- One (1) updated copy of your resume
- Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
- Two (2) passport size photographs.
- Black or Blue Ball point pen.
- Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.