HCL Walkin Interview For 2014, 2015 Passout Freshers - 21st - 24th July
| Company Name | HCL |
| Qualification | BE, B.Tech, B.Sc, BCA, Diploma, Under Graduate |
| Experience | 0 to 3 Years |
| Job Location | Chennai |
| Job Role | Technical Associate |
| Industry Type | BPO / Call Centre / ITES |
| Salary | Not Disclosed |
| Website | www.onegadgetworld.blogspot.in |
Job Description:
- Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
- Trouble shooting for Broadband related issues.
- Setting up wireless connection on Laptops and Desktops.
- Connectivity issues with ops Modem, Routers, Hubs and Switches.
- Dealing with network connectivity LAN , WAN and MAN.
- Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Shift : Rotational Shift ( Including Night Shift)
Desired Skills:
- Highly confident communicators with excellent interactive ability.
- Tailors tone and communication style to the customers needs.
- Offers clear explanations.
- Demonstrable call control skills.
- Culturally aware with good intercultural skills.
- Crafts appropriate responses to customer objections and uses strategies to repair communication.
- Speaks standard business English in a neutral accent with no mother tongue influence
- Highly sentient.
- Ability to identify and respond appropriately to customers emotions.
- A high level of professional integrity with a tendency to do the right thing.
- Tenacity in dealing with complex problems.
- An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Other HCL Benefits Include:
- Opportunity of fast track career growth.
- International Standard Facilities.
- Regular Get together and other cultural programs.
- Doorstep Pick-up and Drop available.
- Performance Appraisal Once in a year.
- Opportunity to do MBA while working with HCL.
- Opportunity to do PGDM from IMT Ghaziabad.
- Career Progression Programs.
- Incentives
- Process Allowance
- Overtime Allowance
HCL Walkin Interview Details:
Walkin Interview Date: 21st July to 24th July 2015Time: 10 AM
Venue:
HCL Technologies Limited
Navins WSS Towers
107,Harris Road,Pudupet,
Near Casino Theatre, Chennai
Note: Kindly Mention Syed - as Source / Reference at the top of your CV