Yahoo Job Openings in Bangalore for Graduate freshers - Apply Online. Yahoo Recruitment Drive in Bangalore for freshers as Customer Care Associate position. Yahoo Freshers Jobs in Bangalore. Candidate should have World-class customer service focus and interpersonal skills with superior verbal and written communication. Interested and eligible candidates can apply online through the below provided link.
| Company Name | Yahoo |
| Qualification | Any graduate |
| Experience | Freshers |
| Job Location | Bangalore |
| Job Role | Customer Care Associate |
| Industry Type | BPO |
| Salary | Not Disclosed |
| Website | www.onegadgetworld.blogspot.in |
Job Description:
The Customer Experience Agent should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve the Yahoo Customer Experience. Additionally, the Agent is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.
Job Responsibilities:
- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
Desired Profile:
- Bachelor's Degree in any discipline required
- Flexibility to work Monday thru Sunday, between 6:00am - 9:00am
- 6 months of successful customer service or internet experience is a plus
- World-class customer service focus and interpersonal skills with superior verbal and written communication
- Proven ability to communicate complex technical problems in "customer friendly" language Consistent record of outstanding quality assurance scores
- Exceptional interpersonal skills and commitment to customer satisfaction
- Proven ability to work in a high paced, nimble, and fluid work environment
- Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
- A working understanding of e-commerce principles and support elements
- Solid decision making skills
- Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
- Proven ability to work independently in a fast-paced environment
- Well organized with the ability to multi-task and prioritize workload
Yahoo Selection Process:
- Aptitude Test
- Technical Interview
- HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
- Resume